FAQ
Frequently Asked Questions
Answers to the questions we hear most often about RouterOS licensing, Software IDs, CHR, and support. For license-specific questions, see the FAQ section on each product page.
General & RouterOS Licensing
What is a MikroTik RouterOS license?
A MikroTik RouterOS license is a software activation key that unlocks the full functionality of RouterOS. It enables advanced features like routing, firewall, VPN, hotspot, bandwidth management, and wireless control.
Does the RouterOS license expire?
No. RouterOS Level 4, Level 5, and Level 6 licenses are lifetime licenses and do not expire after activation, and include free software updates.
Does MikroTik hardware require a separate license?
No. All MikroTik RouterBOARD hardware devices already include a pre-installed RouterOS license. Separate licenses are only required for x86 PC installations or CHR virtual machines.
How many devices can use one license?
One RouterOS license works on only one installation. Each router or server requires its own separate license key.
Which license level do I need?
See our License Comparison page, or read the Buying Guide. You can also contact us and we’ll help you pick.
Can I upgrade my license level later?
Yes. MikroTik allows moving to a higher license level at any time by purchasing that level separately against your Software ID. Contact us for guidance.
Software ID
What is a Software ID and why do you need mine?
It’s a unique identifier generated by RouterOS for each installation, required to purchase and activate a license key. See our full Software ID Guide.
Where do I find my Software ID?
In Winbox or WebFig under System > License, or via the terminal with
/system license print. Full walkthrough in the Software ID Guide.CHR (Cloud Hosted Router)
What is MikroTik CHR?
CHR (Cloud Hosted Router) is MikroTik RouterOS designed for VMware, Proxmox, Hyper-V, VirtualBox, KVM, AWS, Azure, and other cloud platforms.
What CHR license types are available?
Free (1 Mbps), P1 (1 Gbps), P10 (10 Gbps), and P-Unlimited (unlimited throughput). See our CHR page for details — coming soon to this store.
Can CHR licenses be transferred?
Yes. CHR perpetual licenses can be transferred between virtual machines using your MikroTik account.
Purchase & Payment
What payment methods do you accept?
Cards, UPI, and net banking, processed through an encrypted, secure payment gateway. See our Payment Policy.
Will I get a GST invoice?
Yes, every order includes a GST-compliant invoice, sent by email with your license key.
How quickly will I receive my license key?
Most orders are verified and delivered within a few hours of payment. See the Download Guide.
Do you deliver outside India?
Yes — licenses are delivered digitally, so we serve customers across India and worldwide.
Activation & License Issues
How do I activate a RouterOS license key?
Paste the license key in Winbox under System > License > Import Key, or use the terminal command
/system license update key=YOUR_LICENSE_KEY. Full walkthrough in the Installation Guide.Will I lose my license if I reinstall RouterOS?
If RouterOS is reinstalled correctly on the same drive using Netinstall, the license usually remains intact. Never use non-MikroTik disk tools to reformat, as this can destroy your license.
How do I check my current license level?
Run
/system license print in the RouterOS terminal, or go to System > License in Winbox.What if RouterOS says my key doesn’t match this device?
The key was generated against a different Software ID than the one on this router. Contact support — do not attempt to install it on a different device.
Refunds & International Customers
What’s your refund policy?
See our Refund & Returns Policy and Pricing Policy for full terms. Because licenses are bound to a Software ID at the point of issue, refunds are only possible before a key has been generated.
Do you serve customers outside India?
Yes — licenses are delivered digitally by email, so we serve network professionals across India and worldwide.
Why buy a MikroTik license from us?
Genuine, verified licenses, instant email delivery, secure payments, manual Software ID verification, GST invoicing, and human technical support — never a cracked or grey-market key.