Refund and Returns Policy
RouterOS licenses are digital goods, delivered as a license key bound permanently to the Software ID you provide at checkout. Because of this, our refund policy works differently from a physical product store.
Before a Key Is Issued
If you contact us before manual verification is complete and a license key has been generated, we can cancel and fully refund your order.
After a Key Has Been Issued
Once a RouterOS license key has been generated and delivered against your Software ID, the license is considered used and cannot be refunded, exchanged, or reassigned to a different device — this is a limitation of how MikroTik licensing works, not a policy choice on our part.
Wrong Software ID Entered
If you realize you entered the wrong Software ID, contact us immediately. If verification hasn’t completed yet, we can correct it at no charge. If a key has already been issued against the incorrect ID, a new license will need to be purchased for the correct device.
Duplicate or Accidental Orders
If you accidentally placed a duplicate order, contact us as soon as possible — duplicate orders that have not yet been verified are refunded in full.
How to Request a Refund
Contact our support team with your order number and the reason for your request. See also our Payment Policy and Pricing Policy.