Shipping Policy
Last Updated: Jan 2026
At mikrotik-routeros.in (Arnav Infosystem), we aim to deliver your orders quickly, securely, and efficiently. This Shipping Policy explains how physical products and digital items are handled on our website.
📦 Digital Products (License Keys)
Digital products such as MikroTik RouterOS License Keys and CHR Licenses are delivered electronically and do not require physical shipping.
Delivery Method
- License keys are delivered via email after successful payment verification.
- Customers must provide the correct Software ID for activation.
- Please ensure your email address is accurate during checkout.
Delivery Time
- Most digital licenses are delivered within 1–24 business hours.
- In some cases, delivery may take longer due to verification or technical review.
Digital products are not physically shipped. Once a license key has been issued or activated, it cannot be cancelled, returned, or refunded.
🚚 Physical Products (Hardware & Accessories)
This section applies to networking hardware, routers, switches, servers, accessories, FTTH products, and other physical items sold through our website.
Shipping Locations
We currently ship products across India using trusted courier and logistics partners.
Order Processing Time
- Orders are generally processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- Custom-built server orders may require additional preparation time.
Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 2–5 Business Days |
| Other Locations | 4–8 Business Days |
| Remote Areas | May take additional time |
💰 Shipping Charges
- Shipping charges (if applicable) are displayed during checkout.
- Charges depend on product weight, dimensions, and delivery location.
- Some products may qualify for free shipping during promotional offers.
📍 Tracking Information
Once your order has been shipped, tracking information will be sent via:
- WhatsApp (if mobile number is provided)
Customers can track shipment progress directly through the courier partner website.
⚠️ Delays & Force Majeure
We are not responsible for delays caused by circumstances beyond our control, including:
- Courier partner delays
- Extreme weather conditions
- Natural disasters
- Government restrictions or lockdowns
- Incorrect or incomplete shipping addresses
- Unexpected logistics disruptions
📦 Damaged or Missing Packages
If your order arrives damaged, incomplete, or tampered with:
- Contact us within 48 hours of delivery.
- Provide your Order ID.
- Share clear photos or videos of the package and product.
🏠 Incorrect Address / Failed Delivery
- Customers are responsible for providing accurate shipping information.
- If an order is returned due to incorrect address or failed delivery attempts, additional re-shipping charges may apply.
- Refunds, if approved, will exclude original shipping charges.
📋 Additional Shipping Terms
- We reserve the right to cancel suspicious or high-risk orders.
- Orders may require identity or payment verification before shipment.
- Partial shipments may occur if multiple items are ordered together.
- Customers are advised to inspect packages before accepting delivery.
📞 Need Help?
For shipping-related questions or support, please contact:
Arnav Infosystem
Email: support@mikrotik-routeros.in
Website: mikrotik-routeros.in